Return Policy for Mittigo.com - Multi-Vendor Wholesale Shopping Site

Last Updated: 10-01-2024

At Mittigo.com, we strive to provide our customers with a seamless and satisfactory shopping experience. Our return policy is designed to ensure that you are completely satisfied with your purchase. Please read the following guidelines carefully to understand our return process.

1. Returns Eligibility:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 3 days of receiving the item.

• Incorrect Item Received: In the rare event that you receive an item different from what you ordered, please notify us within 3 days of receiving the product.

• Unsatisfactory Products: If you are unsatisfied with your purchase for any reason other than those mentioned above, you may request a return within 3 days of receiving the product.

2. Return Process:

• To initiate a return, log in to your Mittigo.com account and navigate to the 'Order History' section.

• Select the order containing the item you wish to return and follow the provided instructions to submit a return request.

• Once your return request is received, our customer service team will review the request and provide further instructions, including the return shipping address.

3. Return Conditions:

• Products must be returned in their original condition, unopened, and with all original tags and packaging.

• All accessories, manuals, and other items included with the product must be returned.

• We reserve the right to reject returns that do not meet these conditions.

4. Refund Process:

• Refunds will be processed within 3 days of receiving the returned item.

• Refunds will be issued to the original payment method used for the purchase.

• Shipping and handling charges are non-refundable.

5. Restocking Fee:

• A restocking fee of 20% may be applied to returns that are not due to defects, damages, or incorrect items.

6. Exchange Policy:

• We currently do not offer direct product exchanges. If you wish to exchange an item, please return the original item and place a new order.

7. Customer Support:

• For any questions or assistance with the return process, please contact our customer support team at customer.support@mittigo.com.

8. Changes to the Return Policy:

• Mittigo.com reserves the right to update or modify this return policy at any time without prior notice.