Return, Replacement & Shipping Policy – Mittigo.com

At Mittigo.com, we prioritize customer satisfaction and ensure a smooth shopping experience. Please read our return, replacement, and shipping policies carefully before making a purchase.

1. Return Policy

• Customers can return eligible products within 7 days of delivery.
• The product must be unused, undamaged, and in its original packaging with all accessories, tags, and invoices.
• Certain items such as perishable goods, personalized products, and hygiene-related items may not be eligible for return.
• To initiate a return, visit the Mittigo.com support section and submit a return request.

Refund Process

• Once the returned product is received and inspected, the refund will be processed within 5-7 business days.
• Refunds will be issued to the original payment method or as store credit, depending on the customer's preference.
• Refund crediting time varies by payment method:
  • Credit/Debit Card: 7-10 business days
  • Bank Transfer: 7-10 business days
  • Wallet Refunds: 1-2 business days
  • Store Credit: Instant upon approval
• Shipping charges (if applicable) are non-refundable unless the return is due to a product defect or incorrect item received.

2. Replacement Policy

• Customers can request a replacement within 7 days of delivery if the product is damaged, defective, or incorrect.
• The replacement request must be submitted through the Mittigo.com support center with clear images of the issue.
• Once the request is approved, the replacement product will be shipped within 3-5 business days.
• Replacement Product Delivery Time: 5-10 business days after shipment.
• If the same product is unavailable, customers may opt for a full refund or select an alternative product of equal value.

3. Shipping Policy

Order Processing & Delivery Time

• Orders are processed within 24-48 hours of confirmation.
• Estimated delivery time varies based on location:
  • Metro cities: 3-5 business days
  • Other cities & towns: 5-7 business days
  • Remote areas: 7-10 business days

Shipping Charges

• Shipping charges vary based on product weight, size, and delivery location.
• Free shipping may be available for certain orders or promotional offers.

Tracking Your Order

• Customers will receive a tracking link via email/SMS once the order is shipped.
• You can also track your order through the Mittigo.com website under "My Orders."

Delayed or Lost Shipments

• If an order is delayed beyond the estimated delivery time, customers can contact Mittigo support for assistance.
• In case of a lost shipment, a replacement or refund will be provided after verification.

Need Help?

For any queries related to returns, replacements, or shipping, contact our customer support team:

• Email: support@mittigo.com, connect@mittigo.com
• Phone: +91 8777244188
• Live Chat: Available on Mittigo.com

We appreciate your trust in Mittigo.com and strive to provide the best shopping experience!