Dear Valued Customers,

At Mittigo.com, we are committed to providing excellent customer support to ensure a seamless and satisfactory shopping experience on our multi-vendor wholesale platform. Our Support Policy outlines the details of the assistance you can expect from our dedicated support team.

1. Contact Channels:

   • Email Support: Reach out to support@mittigo.com for comprehensive assistance.
   • Phone Support: Call our phone number +91 8777244188 for immediate help.

2. Support Hours:

   • Our support team is available from Monday to Friday, 9:00 AM to 6:00 PM (GMT).
   • Emergency support for critical issues is available 24/7.

3. Response Time:

   • We strive to respond to all inquiries within 24 hours during regular business hours.
   • Critical issues will be addressed promptly to minimize downtime.

4. Ticketing System:

   • For issue tracking and resolution, we use a sophisticated ticketing system.
   • Each customer inquiry is assigned a unique ticket number for easy reference.

5. Multi-Lingual Support:

   • Our support team is proficient in multiple languages to cater to our diverse customer base.

6. Vendor-Specific Support:

   • For vendor-related concerns, we have dedicated support specialists to assist both buyers and sellers.
   • Vendors can access a separate support portal for faster resolution of their issues.

7. Knowledge Base:

   • Explore our comprehensive Knowledge Base for self-help articles, FAQs, and tutorials.
   • Find valuable information about using the platform effectively.

8. Feedback Mechanism:

   • We encourage customers to provide feedback on their support experience.
   • Regularly review feedback to enhance our support services.

9. Escalation Process:

   • If an issue is not resolved to your satisfaction, it can be escalated to a higher level of support.
   • Escalation details are provided in our support communication.

10. Training Resources:

    • Regularly scheduled webinars and training sessions are conducted to educate users on platform features and best practices.

11. Security and Privacy:

    • All customer information is treated with utmost confidentiality.
    • Our support agents follow strict security protocols to safeguard your data.

12. Continuous Improvement:

    • We are committed to continuously improving our support services based on customer feedback and industry best practices.

By adhering to this Support Policy, Mittigo.com aims to provide unparalleled support to our valued customers and vendors, ensuring a positive and efficient experience on our platform.

Thank you for choosing Mittigo.com for your wholesale shopping needs.

Sincerely,

Customer Support Manager Mittigo.com