Mittigo.com Support Policy
Effective Date: 26th February,2025

At Mittigo.com, we are committed to providing a seamless shopping and selling experience. Our Support Policy outlines how we assist our users, including buyers and sellers, with their inquiries, concerns, and technical issues.

1. Customer Support Availability

• Our support team is available 10 A.M. to 10 P.M..

• Support can be reached via email, live chat, and phone.

• Responses to inquiries are typically provided within 24-48 hours.

2. Support Channels

• Email Support: Contact us at support@mittigo.com for assistance with orders, payments, or account-related issues.

• Live Chat: Available on our website during business hours.

• Phone Support: Call +91 8777244188 for urgent concerns.

• Help Center: Browse FAQs and self-help guides at https://mittigo.com/contact-us

3. Buyer Support

• Assistance with order tracking, cancellations, refunds, and returns.

• Guidance on payment methods, security, and account management.

• Resolving issues related to product quality, shipping delays, or disputes.

4. Seller Support

• Help with account registration, product listing, and order fulfilment.

• Assistance with payment processing, payout schedules, and returns management.

• Compliance guidance on Mittigo.com’s policies and selling standards.

5. Dispute Resolution

• Buyers and sellers are encouraged to resolve disputes amicably.

• If unresolved, Mittigo.com provides mediation services for fair resolution.

• Disputes related to payments, product quality, or policy violations will be reviewed by our support team.

6. Technical Support

• Assistance with website navigation, login issues, and account recovery.

• Reporting and troubleshooting bugs, errors, or system downtime.

• Ensuring smooth access to features for both buyers and sellers.

7. Response & Resolution Time

• General inquiries: Response within 24-48 hours.

• Order-related issues: Resolution within 3-5 business days.

• Dispute resolution: Timeline varies based on case complexity.

8. Compliance & Policy Violations

• Users must follow Mittigo.com’s Terms & Conditions.

• Reports of fraud, fake listings, or policy violations will be investigated.

• Mittigo.com reserves the right to suspend accounts involved in violations.

For any queries, please reach out to support@mittigo.com.

By using Mittigo.com, you agree to comply with this Support Policy.